Effective date: January 01, 2020

Matrix Security has adopted this Privacy Policy to ensure that we handle personal information in accordance with the Privacy Act 1993. This Privacy Policy discloses what information we gather, how we use it and how to correct or change it


Personal information may be collected by Matrix Security through promotions, competitions and consumer queries including queries made online through website, and through your browsing of our website. The information may include:

  • your name
  • contact information including contact number(s) and email address
  • a record of any queries you have made.

Matrix Security uses cookies and other digital tracking tools on its website. A cookie is data sent by a website to the browser on your device which collects and stores information about your use of the website. Some cookies exist only for the time you are on the website, and some cookies will remain for multiple browsing sessions. Cookies are used to help us operate the website more effectively, to deliver advertising to you more effectively and to help us understand your preferences to provide you with content which might be more relevant to you or interest you.


Wherever possible, Matrix Security collects personal information directly from you. We use it for the following purposes:

  • to contact you directly about Matrix Security, its services, promotions, competitions and other marketing activities
  • to reward you for being a loyal Matrix Security customer;
  • to inform you of new or interesting Matrix Security services and offerings we think you might be interested in;
  • to provide you with information or services you have requested;
  • to follow up or pursue any queries you make.


Matrix Security is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security. In order for Matrix Security to provide services to you, personal information is held by associated companies in accordance with this policy.

You have rights of access to and correction of personal information that Matrix Security holds. You may correct or change the information collected at any time and as often as necessary. To access, correct or change your personal information contact Privacy Officer by emailing CustomerService@matrixsecurity.co.nz


Matrix Security does not sell, rent or otherwise make available any personal information to third parties. Matrix Security outsources certain business functions to other organisations. For the purpose of providing services to Matrix Security and to you, personal information may, as required, be transferred to or handled by:

  • our associated companies;
  • organisations which provide services to us, such as research, mailing houses, promotion and advertising agencies;


We may alter this privacy policy at any time and if we do, we will post the updated policy on our website. Your continued use of our website is your acceptance of the updated privacy policy.